FAQS

Yes — we are always happy to welcome new clients and their pets.

Whether you are new to the area or simply looking for a different veterinary practice, you can register easily online or contact our friendly team and we’ll be happy to help.

New clients are always welcome

We are an independently owned veterinary practice, meaning decisions are made here within the practice based on what is best for our patients and clients.

This allows us to focus on:

• Honest, transparent advice
• Continuity of care with the same veterinary team wherever possible
• Personalised treatment plans for every pet
• Long-term relationships built on trust and communication
  
  

Welland Valley Vets is an independently owned and locally run veterinary practice.

We are not part of a corporate group, which means all clinical and business decisions are made within the practice by our team. Our focus is always what is best for each individual patient and their owner.

Continuity of care is one of our core values at Welland Valley Vets.

Wherever possible, we aim for you and your pet to see the same vet, helping us build trust, understand your pet’s history, and provide consistent, personalised care over time.

When booking appointments, we will always do our best to arrange for you to see your preferred vet. If there is someone in particular you would like to see, please let our team know when you call and we will do everything we can to accommodate this.

If your pet needs urgent care outside of our opening hours, please call our usual practice number and you will be directed to our trusted out-of-hours emergency provider, Vets Now in Peterborough.

We also offer our clients free access to VidiVet, a veterinary advice service that can provide guidance and support when the practice is closed. To use this service, you will need to download the app and register using our practice code in advance. Please call us on 01780 76433 if you don’t yet have access to this service.

If you are unsure whether your pet needs to be seen urgently, VidiVet can often help guide you on the best next steps.

We are primarily an appointment-based practice so that we can give each pet the time and attention they deserve.

If your pet is unwell or you are unsure, please call us first and we will advise you on the best next step.

Call now on 01780 764333 (Stamford), 01733 230000 (Peterborough)

Our main practice is based in Stamford at Welland Valley Vets:

• 43 Empingham Road, Stamford, PE9 2RJ
• 01780 764333

We also have a branch practice in Orton Wistow, Peterborough:

• 56 Napier Place, Orton Wistow, Peterborough, PE2 6XN
• 01733 230000
  
  Full details including map information for both practices can be found on our contact page.
  
  

Yes, we have convenient parking available on or near the site, making visits easy and stress-free.

You can call or email us. We aim to make online booking available in the future

Telephone – 01780 764333 (Stamford), 01733 230000 (Peterborough)

Email – team@wellandvalleyvets.co.uk 

Yes — we offer a preventative healthcare plan designed to help spread the cost of your pet’s routine care throughout the year.

Our plan includes preventative treatments and routine healthcare, helping keep your pet protected while making budgeting for their care more manageable.

Please contact our team for more information about what is included and the options available for your pet.

We are a small animal veterinary practice, caring for dogs, cats, rabbits and small companion animals (please contact us if unsure).

Yes — we are happy to work with insured clients and can help guide you through the claims process. We are happy to accept direct insurance claims where these have been pre-authorised by your insurance company. If you have any questions about the process, please don’t hesitate to contact our team.

Yes — we routinely perform neutering procedures for dogs, cats, rabbits and guinea pigs. Our team will be happy to discuss the best timing and options for your pet.

Yes — we offer microchipping for dogs, cats and small pets. Microchipping is a simple and important way to help reunite lost pets with their owners.

Repeat medications and prescription food can usually be ordered by phone or through our website via the order medication tab. Please allow adequate notice before collection.

A standard consultation with one of our vets is £49.

We also offer nurse appointments for £20, which are suitable for a range of routine services including:

• Nail clips
• Anal gland emptying
• Weight checks and weight management advice
• General nurse clinics and advice

If you are unsure whether your pet needs a vet or nurse appointment, our team will be happy to advise when you call.

We are able to manage and investigate many medical and surgical conditions within the practice, including access to several trusted visiting specialists who provide advanced services on-site.

This includes:

Orthopaedic surgery

Advanced ultrasound scanning and heart investigations

Ophthalmology (eye) consultations

Having visiting specialists allows many pets to receive more advanced care in a familiar environment, supported by the team they already know.

However, in some situations, referral to a dedicated referral hospital may still be the best option, particularly for very complex cases, advanced imaging such as MRI or CT, or intensive overnight care.

If referral is recommended, we will always discuss this with you fully and help guide you through the process to ensure your pet receives the best possible care.

You can:

📞 Call us for advice or bookings – 01780 764333/01733 230000

💻 Email us – team@wellandvalleyvets.co.uk 

📍 Pop to say hello and meet the team

We are always happy to help.